FAQ
The questions we are asked most often. If yours is not here, email [email protected] and a person will answer.
How do I redeem a coupon?
Enter the coupon code at checkout, in the box on the payment page. The discount is applied before you pay, so you can see it come off the total.
When can I take my course?
Whenever you like. Courses are open 24 hours a day, every day, with no scheduled sessions and no start date to wait for. You can work through one from any computer or phone with an internet connection.
Can I complete the course from a mobile phone?
Yes. Everything works on iPhone and on Android, including the quizzes and the certificate. Plenty of people read a lesson or two on a phone and do the rest on a computer, and your place is kept either way.
Do I have to complete this course in one sitting?
No. Come and go as often as you like and work at your own pace. Your progress is saved when you leave, and when you come back you carry on from where you stopped. See Getting started with your first course for how to pick it up again.
I found a typo or something that is not working
Please tell us. Email [email protected] with the course name and, if you can, the lesson title. A wrong word in a course that a state board has approved matters to us, and a broken page matters more, so these go to the front of the queue.
Will you keep records of my courses?
Yes. We keep a confidential record of every course you complete. Only authorised staff can see it, and we do not share it with anyone but you and, where applicable, the state board we report your hours to.
Your own copies live under Your certificates on your home page, and you can download them as many times as you like.
Still stuck? Email [email protected] and a person will answer.
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